Design Internship Opportunity – Scarborough & Rouge Hospital – Deadline for submission -May 2, 2018

Scarborough & Rouge Hospital

Job Opportunity:

Scarborough and Rouge Hospital

Job Title:

Patient Experience Designer


Primary site for the successful applicant will be the General site. However, travel to the other two sites is required.

Birchmount site General site Centenary site
3030 Birchmount Rd.

Scarborough, Ontario M1W 3W3

3050 Lawrence Ave. E.

Scarborough, Ontario M1P 2V5

2867 Ellesmere Rd

Scarborough, ON M1E 4B9



Faculty of Graduate Studies

  • Design for Health
  • Strategic Foresight and Innovation
  • Inclusive Design


4-6 months, 37.5hrs a week



Opportunity Description:

Scarborough and Rouge Hospital is creating a new opportunity for OCAD U Graduate students and alumni. Current MDes students or recent graduates are invited to apply for this paid internship. The successful applicant will collaborate with internal and external stakeholders to design strategies and processes to improve patient outcomes and experiences. This opportunity aligns the development of an emerging designer with the organization’s culture of continuous improvement and lean methodology, focused on patients and families.

The Assignment:

  • Review and, where possible, align design thinking methodologies with SRH’s current lean process improvement approach
  • Review recent SRH user-centered research to understand patient and family requirements
  • Identify touchpoints within the care journey where there may be potential opportunities to add value to patients’ experience of our care and services
  • Co-design creative and impactful improvements to enhance quality of care for patients and families
  • Support the building and implementation of designed models or components of these models, particularly visual elements and/or media
  • Collaborate with many stakeholders, including multidisciplinary staff and volunteers
  • Develop materials to present findings and potential solutions
  • Communicate and teach the design process to hospital leaders

Submission Requirements:

  • Brief statement of interest indicating why applicant and position are well matched
  • Current resume highlighting relevant experience
  • Design portfolio showcasing at least one example of work that could indicate success in this role

Deadline for Submission:

  • May 2, 2018

Qualifications and Required Skills:

  • Currently enrolled in or recently graduated from OCAD U Master of Design, with preference given to applicants studying within Design for Health, Strategic Foresight and Innovation, and Inclusive Design programs
  • Proficiency in user-centred research methodologies
  • Ability to understand patient and family experiences, identifying touchpoints and the impact of the hospital on their lives
  • Ability to translate complex patient journeys and process maps into concise visuals
  • Excellent verbal and written communication skills
  • Ability to work independently and to exercise sound judgment
  • Ability to work collaboratively with the interprofessional team
  • Motivation to understand and appreciate the diversity of our patient/staff population and community


Apply to:


Carson Fong

Improvement Facilitator | Innovation and Performance Improvement Office

Scarborough and Rouge Hospital | 3050 Lawrence Avenue East | Scarborough, ON | M1P 2V5

(416) 438-2911 Ext. 2239