Experience Design Strategist Intern @BMO Financial Group Deadline Feb 15th


Deadline: Feb 15, 2019


We’re here to help kick-start your career.


Are you a curious thinker with innovative ideas and a passion for delivering market-leading digital customer experiences? Make your mark by helping us reimagine how we interact with our customers and create the experiences that matter to them. We’re building a team of passionate people, working collaboratively in agile, to reimagine banking for the digital age.


We’re searching for dedicated and customer focused post-secondary students to join our team. As an Experience Design Strategist Intern, you’ll get to know our company quickly by working with a diverse group of talented professionals and along-side customers in a dynamic environment. At BMO, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with people who will help you build an exciting, solid career.


As an Experience Design Strategist Intern, here’s what you will do

  • Collaborate with the UX Design, UX Research, Analytics, and Market Research teams
  • Assist in creating research plans and help conduct various forms of research to uncover latent customer needs (ethnographic, evaluative, generative, market, competitive secondary research)
  • Assist in translating research findings into actionable opportunities for design
  • Work with the Senior HCD Planner to ensure smooth hand-off of outputs between teams occur upon completion of engagement (note: continuous touch-points post engagement will still occur)
  • Prioritizing features, making trade-offs based on customer value & relevance to the market
  • Help create tangible outputs including prototypes, experience maps, storyboards



What makes you a great fit?


0-2 years of work experience in a design environment and/or currently pursuing an undergraduate or graduate degree in Design, HCI or related field

A passion and curiosity for learning about people and their motivations and behaviours to create solutions that are catered to their needs and fit into their lives

Strategic thinker who sees the big picture, but also able to make it real with tangible outputs

Prototyping experience with design tools and/or in the browser is an asset

Ability to articulate design rationale, describing benefits and highlighting risks

Comfort with ambiguity and experimentation, and the ability to quickly dive into a new domain or process

Possess analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Strong planning, organisation and documentation skills

Demonstrate writing and documentation skills.

Curious, detail-oriented problem solver

Supportive and collaborative team player



We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together,


innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.


As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.



Employment Location:                 55 Bloor Street West, Toronto ON

Desired Start Date:                      May 6, 2019

Approx. Hours Per Week: 40 hours

Duration:                                   4 Months


How to Apply:


Students must apply through the BMO link with a cover letter, resume and transcript:





To find out more visit us at https://bmocareers.com


BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.